| HelpDesk 
            Support 1-888-427-9173 
 
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          | Neric's E-learnng team provides helpdesk 
            support and coordination services to districts and BOCES participating 
            in the Distance Learning and Video Conferencing programs. Please do 
            not hesitate to call the helpdesk support group anytime you have a 
            question or an issue. If you are experiencing a technical issue it 
            is especially helpful to contact us while the issue is occuring. 
 
 
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          | Training 
 
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          | Neric's E-learnng team provides technical 
            and instructional support training to districts and BOCES participating 
            in the Distance Learning and Video Conferencing programs. Please contact 
            NERIC's DL/VC staff to coordinate a training may be provided in person 
            or via your DL/VC installation. 
 
 
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          | DL and Expanded DL User Handbooks 
 
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          | Purpose built full Distance Learning classrooms:      
            Full 
            DL Room Handbook 
 
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          | Dual & single monitor cart mounted video 
            systems:  Cisco 
            Touch 10 Touch Panel Manual 
 
 
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          | DL Reference Manuals and Student Handbooks 
 
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          | Each Regional Distance Learning Committee 
            within the NERIC DL Program produces a Reference Manual and Student 
            Handbook. Both contain detailed descriptions of the DL Program, technical 
            and operational expectations. In addition the Student Handbooks contain 
            agreement forms to be completed by students and their parents and 
            retained at the districts. | 
         
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